Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what we got right or wrong? This page covers how to reach Online Casinos, what kind of messages we handle, and what you can expect once you send one.
How to Get in Touch
Email is the best way to reach our team. Send your message to [email protected] and include a short summary of what it's about — a review, a bonus term, a technical issue with the site, or something else. That alone helps us route your message to the right person and get you a useful answer faster, rather than a generic one.
We aim to reply within two working days. During busier periods it can take a bit longer, but every message gets read by a person, not a bot.
What We Can Help With
- Questions about our rankings — If you want to know why a particular casino sits where it does, or how our editorial ratings for options like Raging Bull or Uptown Aces were arrived at, ask and we'll explain.
- Corrections — Bonus terms, wagering requirements and payout details change often. If you find an offer that no longer matches what a casino is actually advertising, tell us and we'll check it.
- Payment and withdrawal queries — If you've had a specific experience with deposit or withdrawal times, banking methods, or identity verification at a casino we cover, we're interested in hearing it, though we can't intervene on your behalf with the operator itself.
- Content suggestions — If there's a topic around online casinos, licensing, or game types you'd like us to cover in more depth, let us know.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We'll point you toward deposit limits, self-exclusion tools, and support organizations, but we're not a crisis service and can't offer counseling directly.
What We Can't Do
We're an independent comparison resource, not a casino operator, a payments processor, or a regulator. That means we can't process withdrawals, resolve account disputes, verify your identity for a casino, or reverse a bet. For those issues, contact the casino's own customer support first, since they hold your account details and transaction history. If a licensed operator isn't resolving a legitimate dispute, your state gaming regulator is generally the next step, not us.
We also don't send unsolicited bonus offers or ask for payment details by email. If you receive a message claiming to be from us asking for deposits, card numbers, or login credentials, it isn't genuine — treat it the same way you'd treat any other online casino scams and don't respond.
Before You Write In About a Specific Casino
A few quick checks often answer common questions before you need to email us:
- Bonus terms — wagering requirements, game restrictions, and expiry dates are usually listed on the casino's promotions page; we link to headline offers but the operator's terms always govern.
- Withdrawal timing — this varies by payment method and by how quickly your identity verification (KYC) documents were approved, so check the casino's banking page first.
- Licensing — confirm which regulator oversees the site you're using; this affects what protections and complaint routes are available to you.
If you're looking for coverage of casinos outside the licensed US market, our page on trusted non-GamStop casinos in the UK covers a different regulatory picture entirely and isn't relevant to US eligibility rules.
A Note on Accuracy and Independence
Our ratings reflect editorial research, not payment from operators, and commercial relationships never decide where a casino sits in our rankings. Reader feedback is one of the ways we catch outdated offers or terms, so flagging something is genuinely useful to us, not just a formality.
Thanks for taking the time to read this far. Whether it's a correction, a question, or feedback on something we published, we'd rather hear from you than have you leave with the wrong impression.